Privacy Policy
This Privacy Policy explains how Hangzhou Soul Network Technology Co., Ltd., doing business as “SoulGames” (“SoulGames”, “we”, “us”, or “our”), handles personal information in connection with our games, applications, websites, and related services that link to this Policy (collectively, the “Services”).
1. Information we collect or receive
| Category | Examples | How we use it |
|---|---|---|
| Information you provide | Account or profile details where offered; support requests; feedback; survey, promotion, or user-content submissions. | To provide requested features, respond to you, administer promotions, and improve our Services. |
| Local game data | Progress, settings, tutorial state, game results, and virtual-item state. | To save and restore your experience. Some Services keep this data only on your device; services with cloud features may process it on our behalf. |
| Device and technical data | Device model, operating system, language, app version, IP address, network status, diagnostic information, and device, app-set, or advertising identifiers where available. | To operate, secure, debug, measure, and make our Services compatible with your device. |
| Usage, advertising, and attribution data | App opens, screens viewed, gameplay events, ad impressions and interactions, campaign source, consent status, and approximate location inferred from IP address. | To show, limit, measure, and—where permitted and selected—personalize advertising; to understand use and improve our Services. |
| Purchase information | Store transaction status, purchase receipt or order reference, and entitlement status. | To deliver purchases, prevent fraud, and provide support. Payment-card details are handled by the app store or payment provider. |
| Notifications | Push token and notification preference where you grant permission. | To send service, gameplay, or promotional notifications where permitted. |
2. Third-party providers and sharing
Depending on the Service and release, we may use third-party providers for advertising, analytics, attribution, crash diagnostics, remote configuration, A/B testing, consent management, push notifications, customer support, cloud functions, and purchases. These providers may receive the information needed to perform their services, such as identifiers, device and technical information, usage events, diagnostic information, purchase status, and advertising data. We may also share information with app stores, professional advisers, corporate affiliates, and public authorities where required by law or necessary to protect rights, safety, and security.
We require service providers to handle information only for permitted purposes and under protections consistent with this Policy. The specific providers and data practices for a published game must also be reflected accurately in its relevant Google Play Data safety and Apple privacy disclosures.
3. How we use information
We use information to operate and maintain our Services; save progress; provide accounts, purchases, rewards, and support; show and measure advertising; conduct analytics, attribution, A/B testing, and diagnostics; send notifications where you allow them; improve gameplay and stability; protect users and prevent fraud; comply with legal obligations; and administer promotions or communications where applicable.
4. Your choices and privacy rights
- You may manage advertising and tracking permissions through your device settings. iOS users may manage tracking permission in Settings; Android users may reset or limit their advertising identifier where supported.
- Where offered, you may manage consent choices through the Service’s Privacy Preferences control.
- You may disable push notifications in your device settings.
- You may contact us to request access, correction, deletion, portability, or information about our handling of your personal information, subject to applicable law. We may need to verify your request before acting on it.
- If a Service offers account creation, it will provide a clear way to request deletion of that account and associated data, subject to disclosed retention obligations.
5. Data retention and deletion
We retain information only for as long as needed for the purposes described in this Policy, including to provide Services, meet legal requirements, resolve disputes, enforce agreements, and maintain security. Retention periods vary by information type and provider. You may ask us about deletion by contacting us below. Uninstalling a game normally removes local game data from your device, subject to your device backup settings.
6. Security and international transfers
We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. No system is completely secure. Information may be processed in countries other than the one where you live; when required, we use appropriate safeguards for international transfers.
7. Children
Our Services are not directed to children under 16 unless a particular Service expressly states otherwise. We do not knowingly collect personal information from children without the consent required by applicable law. If you believe a child has provided personal information to us, contact us so we can review and take appropriate action.
8. Changes to this Policy
We may update this Policy when our Services or applicable requirements change. We will post the updated version on this page and revise the “Last updated” date. Where required, we will provide additional notice or obtain consent.
9. Contact us
Publisher: Hangzhou Soul Network Technology Co., Ltd. (SoulGames)
Email: privacy@soulgames.cn
Please include “SoulGames Privacy Request” and the name of the relevant game in the subject line.